The complete guide for season ticket holders

Update for season ticket holders ahead of the start of the season

There will be no distribution of subscriptions this year, as we are switching to a digital subscription in our application (available for download for iPhone and Android). In the application, under the "Smart Subscription" window, enter a username and password, and you will receive a permanent QR code that is a replacement for the subscription. Please note that, in light of the fact that the barcode does not change from game to game, it is recommended not to transfer a screenshot of it. Anyone who has a plastic subscription that they renewed last season without changing the name, rate, place, or owner will be able to use it as usual. Fans who have difficulty with technology or who have a Kosher phone will find an individual solution by contacting the fan hotline.

We are aware that there is currently a problem connecting to the smart subscription through the application. We are in the final stages of the implementation, and in the coming days the problem will be solved. If you are unable to connect, try changing the website password to a password that is not just a sequence of numbers and is not the same as the customer number. As mentioned, if there is still a problem, it will be resolved in the coming days. We are also working on regulating the issue of saving login data (when you log in and switch to another tab, there is a disconnection from the system). If there are fans whose "Smart Subscription" column does not appear in their application, a version should be updated.

Ahead of the opening game on Monday, we will proactively send tickets to everyone's email inbox. The option to interface with Google Pay and Apple Pay is inactive but appears in the system. Clicking on them will lead you to an error.

In summary, old subscribers without change will be able to continue as usual with the plastic subscription; new or old subscribers with change will connect to the app. In addition, the option to generate a card independently from the system (home printing) exists without change.
It is important to mention that only one option will allow entry into the game.
Tickets for Monday's game will be emailed to everyone.
For inquiries, please send us a message to the hotline: https://bit.ly/HapoelTalk

Yalla Hapoel!